Privacy Policy

01Information we collect

Account information: when you create a DetailRoam account we collect your name, email address, phone number, business name, and billing details.

Business data: the customer records, vehicle details, appointments, estimates, invoices, notes, photos, and messages you create while using the service. This data belongs to you; we process it to provide the service.

Usage data: we collect standard technical information such as device type, browser, IP address, and pages visited, used to keep the service secure and improve it.

02How we use information

We use your information to operate DetailRoam: scheduling appointments, computing routes and drive times, sending SMS messages you configure, processing payments through your connected providers, and generating reports.

We also use information to provide support, communicate service updates, prevent fraud and abuse, and comply with legal obligations. We do not sell personal information.

03Your customers' information

You are the controller of the customer data you enter into DetailRoam. We process it only on your instructions and to provide the service — for example, sending an appointment reminder to a customer you scheduled.

You are responsible for having an appropriate basis to store your customers' contact details and to message them, including complying with applicable SMS consent rules.

04Mobile information and SMS

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile opt-in data and consent are never sold, rented, or shared with any third party. Information sharing to subcontractors in support services, such as our telephony provider, is permitted solely to deliver the messages you have opted in to receive; those providers are contractually prohibited from using mobile information for any other purpose.

Messages sent through DetailRoam are transmitted by our telephony provider on behalf of the detailing business you booked with, and each message identifies that business by name. Message content and delivery metadata are retained so both you and the business have a record of what was sent.

Message frequency varies and depends on your appointment activity. A typical appointment generates between two and six messages — booking confirmation, appointment confirmation, reminders, an en-route notice, a completion notice, and a review request. Message and data rates may apply.

Recipients can opt out at any time by replying STOP to any message; opt-outs are honored automatically and immediately, and no further messages are sent to that number. Reply HELP to any message for assistance, or email support@detailroam.com. Because DetailRoam sends from a shared number on behalf of multiple detailing businesses, replying STOP stops messages from all DetailRoam businesses to that number.

05Payments

Card processing is handled by Stripe and Square. DetailRoam never receives or stores full card numbers. Payment metadata (amounts, status, last four digits) is stored so invoices and reports work.

Your payout funds settle directly with your payment provider; DetailRoam is not a money transmitter and never holds your funds.

06Sharing and service providers

We share information only with service providers necessary to run DetailRoam — hosting, telephony, email delivery, payment processing, and analytics — under contracts that limit their use of the data to providing services to us.

We may disclose information if required by law, to protect the rights and safety of users, or in connection with a merger or acquisition, in which case this policy would continue to apply until updated.

07Cookies and advertising

We use essential cookies to keep you signed in and to protect forms from abuse. These are required for the service to work.

On our public website and signup pages we use the Meta (Facebook) Pixel to measure how well our advertising performs. It may set cookies and shares standard web data with Meta — such as your IP address, browser information, the pages you visit, and actions like submitting our contact form — which Meta may connect to your Meta account if you have one. If you submit a form on those pages, contact details like your email address may also be shared with Meta in hashed (unreadable) form to improve ad measurement. We use this solely to measure and improve our ads; see Meta's Privacy Policy for how Meta processes this data.

Advertising measurement runs only on our marketing website and signup pages — never inside the DetailRoam app, the customer appointment portal, or invoice payment pages. The customer records a detailing business stores with us, including mobile numbers and SMS consent, are never shared with advertising platforms.

You can limit ad tracking through your browser's cookie controls, Meta's Ad Preferences (facebook.com/adpreferences), or industry opt-outs like aboutads.info.

08Data retention and deletion

We retain your data while your account is active. If you cancel, you can export your customer and job data first; we delete or anonymize account data within 90 days of account closure, except records we must keep for legal, tax, or security purposes.

09Security

We protect data with encryption in transit, encrypted storage, access controls, and audit logging. No system is perfectly secure; if we learn of a breach affecting your data we will notify you without undue delay.

10Your rights

Depending on where you live, you may have rights to access, correct, export, or delete your personal information, and to object to certain processing. You can exercise most of these directly in the app, or by contacting us.

11Changes and contact

We may update this policy as the service evolves; material changes will be announced in the app or by email before they take effect. Questions or requests: support@detailroam.com.