This page describes the DetailRoam appointment text messaging program in full: who sends the messages, who receives them, why they are sent, how consumers consent, and how to stop them. It is the authoritative description of our A2P messaging campaign.
01Who sends these messages
DetailRoam — registered in the A2P ecosystem as the brand "Detail Roam" and operated by FlashStep of Orlando, FL — is a scheduling and customer-communication platform used by independent mobile auto detailing businesses. When a consumer books a detailing appointment with one of those businesses, DetailRoam sends appointment notifications to that consumer on the business's behalf.
Every message begins with the detailing business's name so the recipient knows who the message is about. The messages are delivered by DetailRoam using its own registered phone number.
02Who receives them, and why
Recipients are consumers who have booked a mobile auto detailing appointment with a business that uses DetailRoam, and who checked the box consenting to appointment texts while booking.
The purpose is strictly transactional service notification about the appointment the consumer booked: confirming it, reminding them of it, telling them the detailer is en route, telling them the work is finished, providing a payment link for any balance owed, and asking for a review afterwards.
03How consumers opt in
Consent is collected on the detailing business's public booking page, hosted by DetailRoam at detailroam.com/book/ followed by the business name. A live example is https://www.detailroam.com/book/roman-elite-detailing. On the contact step of the booking form the consumer enters their name, mobile number and vehicle details.
Below those fields is a checkbox labelled "Text me appointment updates". It is unchecked by default, and consent is NOT required to complete a booking — a consumer can book without agreeing to texts.
The checkbox carries this disclosure: "{Business Name} will text booking confirmations, reminders and service updates to this number, sent via DetailRoam. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase." It links to this page, the privacy policy and the terms of service.
Consent is stored per customer with a timestamp. Consumers who book by telephone are only added after giving verbal consent to the business.
04Sample messages
Roman Elite Detailing: We received your booking for 2021 Tesla Model 3 on Fri, Aug 7 at 9:00 AM. We'll confirm shortly. Reply STOP to opt out.
Roman Elite Detailing: Reminder - your 2021 Tesla Model 3 detail is tomorrow at 9:00 AM.
Roman Elite Detailing: Marcus is on the way to detail your 2021 Tesla Model 3. Estimated arrival: 9:05 AM.
Roman Elite Detailing: Your 2021 Tesla Model 3 is done and looking great! Balance due: $189.00. Pay here: https://www.detailroam.com/pay/inv/ab12cd34
Roman Elite Detailing: Thanks for choosing us for your 2021 Tesla Model 3! Would you leave us a quick review? https://www.detailroam.com/r/x7y8z9w0
05Message frequency and cost
Message frequency varies and depends on the consumer's appointment activity. A typical appointment generates between two and six messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
06Opting out and getting help
Reply STOP to any message to opt out at any time. Opt-outs are honored immediately and automatically, and no further messages are sent to that number. Because DetailRoam sends from a shared number on behalf of multiple detailing businesses, replying STOP stops messages from all DetailRoam businesses to that number.
Reply HELP to any message for assistance, or email support@detailroam.com. This is a one-way notification program; replies other than STOP, START and HELP are not monitored.
07Privacy of mobile information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile opt-in data and consent are never sold, rented, or shared with any third party. Information sharing to subcontractors in support services, such as our telephony provider, is permitted solely to deliver the messages the consumer has opted in to receive.
Full details are in the DetailRoam privacy policy at detailroam.com/privacy and the terms of service at detailroam.com/terms.
The exact opt-in checkbox, as shown while booking
This is a visual copy of the consent control from the contact step of every booking page. It is unchecked by default, and the booking can be completed without checking it.
Live example: detailroam.com/book/roman-elite-detailing (contact step)