These terms describe the deal between you and DetailRoam in plain language: what you're buying, what you own, what we promise, and where the limits are. Please read them — they're short by legal standards.
01The agreement
These Terms of Service govern your use of the DetailRoam website and platform. By creating an account or using the service you agree to these terms on behalf of yourself and, if applicable, the business you represent.
02Accounts and eligibility
You must be at least 18 and able to form a binding contract to use DetailRoam. You are responsible for the accuracy of your account information, for maintaining the confidentiality of your credentials, and for all activity under your account, including team member logins you create.
03Subscriptions, trials, and billing
DetailRoam is offered as a single subscription plan billed monthly or annually. New accounts receive a 14-day free trial with full functionality; no payment method is required to start a trial.
Paid subscriptions renew automatically until cancelled. You can cancel at any time from settings; your subscription remains active through the end of the period already paid. Fees are non-refundable except where required by law.
04SMS credits
The subscription includes a monthly allotment of SMS credits; additional credits can be purchased in packs. Credits are consumed per message sent, do not convert to cash, and expire if the account is closed. You are responsible for using messaging lawfully, including obtaining any required consent from recipients.
05SMS messaging program
DetailRoam operates an appointment-notification text messaging program on behalf of the detailing businesses that use the platform. By providing your mobile number and consenting on a detailing business's booking page, you agree to receive text messages about your appointment from that business, sent via DetailRoam.
Messages are informational and one-way. They include booking confirmations, appointment confirmations, appointment reminders, en-route notifications, service-completion notices, payment receipts, and a post-service review request. The program does not support conversational replies; replies other than the keywords below may not be monitored.
Message frequency varies and depends on your appointment activity — typically two to six messages per appointment. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
Reply STOP to any message to opt out at any time. Opt-outs are honored immediately and no further messages will be sent to that number. Because messages are sent from a shared number on behalf of multiple detailing businesses, replying STOP stops messages from all DetailRoam businesses to that number. Reply HELP for assistance, or email support@detailroam.com.
Consent to receive text messages is not a condition of purchasing any goods or services. No mobile information is shared with third parties or affiliates for marketing or promotional purposes.
06Payments through third parties
Card payments are processed by Stripe or Square under your own agreements with those providers. DetailRoam initiates charges on your instruction but never holds your funds; payouts, processing fees, chargebacks, and disputes are governed by your payment provider's terms.
07Your data
You own the business data you store in DetailRoam — customers, vehicles, jobs, photos, and messages. You grant us a limited license to host and process that data solely to provide the service. You can export your data at any time, including during the 30 days after cancellation.
08Acceptable use
You agree not to misuse the service: no unlawful content or messaging, no spam, no attempts to probe or disrupt the platform, no reselling access, and no uploading of malicious code. We may suspend accounts that put the platform or other users at risk, with notice where practicable.
09Availability and changes
We work to keep DetailRoam available and fast, but the service is provided "as is" without warranties of uninterrupted operation. We may improve or modify features over time; if a change materially reduces core functionality you use, you may cancel and receive a pro-rated refund of prepaid, unused fees.
10Limitation of liability
To the maximum extent permitted by law, DetailRoam's aggregate liability arising out of the service is limited to the amounts you paid us in the 12 months before the claim. We are not liable for indirect, incidental, or consequential damages, including lost profits or lost bookings.
11Termination, governing law, and contact
You may close your account at any time. We may terminate for material breach that remains uncured after notice. Sections that by their nature should survive (data export, liability limits, disputes) survive termination.
These terms are governed by the laws of the State of Delaware, excluding conflict-of-law rules. Questions about these terms: support@detailroam.com.